Sarah Clearwater

CEO, Reframr | Globally Recognised CX Authority | Founder, NZ's Largest CX Professional Community | Keynote Speaker | Judge, Auckland Business Awards | Published: Touchpoint Journal & This is HCD

Sarah Clearwater built New Zealand's largest community of customer experience professionals from scratch. In doing so, she turned CX from an aspiration most organisations talked about but few could define into a recognised discipline with standards, language, and a practitioner community embedded across the country's biggest organisations.

As CEO of Reframr, a top-quartile New Zealand service business, she helps organisations achieve strategic clarity through people-first approaches. Her work appears in the leading CX publications internationally, Touchpoint Journal and This is HCD, and she judges the Auckland Business Awards. The throughline in everything she does is a conviction that the organisations which understand their customers deeply are the ones that win.

At academyEX, she brings that conviction to the Master of Change and Organisational Resilience, making the case that change programmes which don't start with understanding the people they affect are starting in the wrong place.